Shipping, Return & Exchange
1. For Prepaid Orders
We don’t charge any shipping fees or any handling fees. We offer free shipping across India.
2. For COD Orders
We charge a nominal fee Rs. 99 which is standard amount charged by delivery partner.
3. Order Processing
We fulfil orders as soon as you place them. In most cases your order will be dispatched within 24 hours of the order placement (valid for orders placed on weekdays; orders placed on weekends or holidays will be dispatched on the next working day).
4. Delivery Time
For most serviceable Pin codes, we deliver within 2 -7 business days. But in case of unforeseen circumstances like weather, strikes, remote locations or any other reasons, it may take longer. However, you will be able to track your package using a unique link that will be sent to you after your order is sent to our delivery partner.
5. Refunds / Exchanges
- Feel assured, as we offer exchange / return for defective products or in the event that your product(s) sustain damage during shipping. Yet, please note that a mandatory requirement for replacing damaged products is to provide an unboxing video of the product.
- To arrange an exchange / return or for any inquiries, please reach out to us via email at: cc@trulyearthy.com or on WhatsApp at +91 7011 7111 76.
- Upon receiving and examining your return, we will proceed to initiate a refund to your original payment source or dispatch the replacement product as appropriate.
6. CANCELLATION POLICY
How do I cancel an order on trulyearthy.com?
- In the unfortunate event that you need to cancel an order, kindly do so within 24 hours of placing the order. You can easily accomplish this by sending an email to cc@trulyearthy.com or contacting us via WhatsApp at +91 7011 7111 76, mentioning your order number in the subject line.
- Once your order has been shipped, it is no longer possible to cancel it.